I'm not one to really complain about customer service. I know how hard these people work.
BUT when I get a call from the Apple Store, where my computer is supposed to be fixed and returned, which is a half hour away by car, forcing me to work my schedule around the public bus system, and, upon my arrival the computer is NOT fixed... well...
Apple needs to check to see if the repairs they said they would do were actually preformed (ie turn on and CHECK the computer) before retuning it.